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Troubleshooting Location Services Issues when Restoring Your Files


Are you at an Authorized Restore Location?


Possible Cause

You may not be in a location that was authorized by the person who originally created this protected session. Use the Location Services Troubleshooter, or try running Apple Maps. Is your current location shown near one of the authorized restore locations for this protected session?

Resolution

Make sure you are within the default "cushion radius" of 500 feet/152 meters (configurable in Preferences) of one of the physical locations that was authorized by the creator of the protected session.


Location Services Signal Problems


Possible Cause

Sometimes, due to certain envrionmental conditions, such as weather conditions, and structural interference, your Mac may not know exactly where it is. Try running Apple Maps. Is your current location accurately represented on this map?

Resolution

If not, try moving to a different physical location, and select the refresh button until the location shown is within the "restore radius" of 500 feet (configurable in Preferences) of an authorized restore location.


Is your WiFi Connected?


Possible Cause

Your Mac relies on crowd-sourced Wi-Fi hotspots, bluetooth, and other telemetry to determine your current location.

Resolution

Connect to a working WiFi network, and make sure Bluetooth is enabled. You don't need to pair with any Bluetooth devices.


Software/Hardware Glitches


Possible Cause

The issue may be a temporary one caused by a software or hardware issue.

Resolution

Is your current GPS location on your smartphone accurate in Apple Maps or Google Maps? If it looks ok, your Mac may just be experiencing a temporary issue, which can be solved by restarting.


Are Your Time Settings Correct?


Possible Cause

The issue may be caused by having the wrong time, or time zone settings.

Resolution

Make sure that you set the date, time, and time zone correctly on your Mac. Go to "System Preferences", "Date & Time". If possible, enable the "Set Date and Time Automatically" checkbox.


Are Location Services Disabled?


Possible Cause

Location services may be disabled on your Mac. This means that Panwrypter cannot get your current location to check whether you are authorized to restore a Protected Session from your present location.

Resolution

Under "System Preferences", select "Security & Privacy". Under the "Privacy" tab, enable the "Enable Location Services" checkbox, then make sure "Panwrypter" is checked in the list.


Other Possible Causes


For other possible causes, refer to this Apple Maps Troubleshooting.